Patient Feedback and Complaints

Berkshire Imaging is committed to providing safe, high-quality and patient-centred care. We welcome feedback from our patients, whether positive or constructive, as it helps us to continually improve our services.

Compliments & General Feedback

How to Make a Complaint

If you are unhappy with any aspect of your care, we encourage you to contact us as soon as possible so that we can investigate and respond appropriately.

Please submit your complaint in writing by email or post and include:

• Your full name and date of birth

• The date of your attendance

• A clear description of your concern

• Any relevant supporting information

We will acknowledge receipt of your complaint within 3 working days.

We aim to provide a full written response within 20 working days. If our investigation requires additional time, we will inform you and keep you updated on progress.

Confidentiality

All information provided as part of your complaint will be handled sensitively and confidentially. It will only be shared with those directly involved in investigating and responding to your concern and will be processed in accordance with applicable data protection legislation.

Timeframe for Complaints

We encourage you to raise concerns as soon as possible after the event.

Complaints should normally be made within six months of the incident occurring, or within six months of the date you became aware that you had cause to complain.

Complaints received outside this timeframe may still be considered where there is a reasonable explanation for the delay.

If You Remain Dissatisfied

We aim to resolve concerns promptly and fairly. If you are not satisfied with our response, we will provide further information about the appropriate next steps.